Terms of Service.

Protocol provides a subscription service for personalized daily supplement pouches. Customers may select goal support, upload existing bloodwork results for a lab-guided review, and purchase monthly shipments of pre-measured supplement blends.

Protocol is not a laboratory, medical provider, pharmacy, or emergency service. We do not order bloodwork, diagnose conditions, treat disease, or replace care from a licensed healthcare professional.

Protocol recommendations are for general wellness and nutritional support. They are not medical advice, diagnosis, or treatment. You should review recommendations, ingredients, and dosing with a licensed healthcare professional, especially if you are pregnant, nursing, have a medical condition, take medication, have allergies, or are under medical supervision.

Dietary supplements can affect people differently and may interact with medications, medical conditions, procedures, or other supplements. Stop using a product and contact a healthcare professional if you experience an adverse reaction.

If you upload bloodwork, you are responsible for ensuring that you have the right to upload and use that file. Protocol may use automated systems and third-party AI providers to extract information, generate a suggested protocol, and recommend optional focus areas.

AI-generated recommendations may be incomplete, inaccurate, or not appropriate for your circumstances. Protocol may review, format, or adjust recommendations before fulfillment, but you remain responsible for deciding whether to purchase and consume any product.

You must be at least 18 years old and able to form a binding contract to use Protocol. You agree to provide accurate account, shipping, billing, goal, and health-related information and to keep it current.

You are responsible for activity under your account. If you believe your account has been accessed without permission, contact us promptly.

Protocol pricing is based on the total number of ingredients included in your monthly pouch. Lab-guided ingredients and selected goal-support ingredients count toward the same formula tier. Pricing may change as your formula changes.

By starting a subscription, you authorize recurring charges until you cancel. Subscription changes, goal changes, or bloodwork updates may apply to the next billing cycle depending on timing, fulfillment status, and product availability.

Payments are processed by Stripe or another payment processor. Protocol does not store full payment card numbers. Your payment processor may apply its own terms and privacy practices.

If payment fails, we may pause fulfillment, retry payment, request updated billing information, or cancel the order. Taxes, shipping, and other charges may be added when applicable.

Protocol pouches are custom-prepared for each customer. Once a formula has entered fulfillment, orders may not be cancellable or refundable except where required by law or expressly offered by Protocol.

Estimated delivery dates are not guaranteed. We are not responsible for delays caused by carriers, weather, incorrect addresses, supply constraints, or events outside our reasonable control.

You agree to read ingredient information, check for allergens, follow usage instructions, and use Protocol products only as directed. Do not share your pouches with others.

You agree not to upload unlawful files, impersonate another person, interfere with the service, reverse engineer the service, or use Protocol for medical emergencies, clinical decision-making, or unlawful purposes.

Protocol owns or licenses the site, brand, software, designs, text, product experience, and related intellectual property. You may not copy, modify, distribute, or commercialize Protocol materials without permission.

You retain ownership of files and information you submit, but you grant Protocol permission to use them to provide, secure, improve, and fulfill the service.

The service and products are provided as available and without warranties to the fullest extent permitted by law. Protocol does not guarantee that a supplement will produce a specific biomarker change, symptom change, wellness outcome, or performance result.

To the fullest extent permitted by law, Protocol will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for amounts exceeding what you paid Protocol in the three months before the event giving rise to the claim.

Before filing a claim, you agree to contact us so we can try to resolve the issue informally. These Terms are governed by the laws of Utah, without regard to conflict-of-law rules, unless another jurisdiction is required by applicable law.

Some rights cannot be limited by these Terms. Nothing here limits rights you may have under consumer protection, product liability, privacy, or other applicable laws.

We may update these Terms as Protocol evolves. If changes are material, we will take reasonable steps to notify you. Your continued use of Protocol after updated Terms become effective means you accept the updated Terms.